Delivery and Returns – a northern light

Delivery and Returns

Your Delivery will be contactless.

It will be managed via Parcelforce who are following the latest government guidance to keep everyone safe and well.

 

Prices for delivery:

  • Orders up to £2.50 will be charged at £0.90
  • Orders from £2.50 to £5.00 will be charged at £0.99
  • Orders from £5.00 to £25.00 will be charged at £3.00
  • Orders from £25.00 to £80.00 will be charged at £4.50
  • Orders over £80 are free of charge.

Please be aware that lamps, lampshades and candle covers are handmade to order and may take up to a week to make and deliver.

If you are purchasing a product for a special occasion and need delivery by a specific date, please contact me and i'll try my best.

Delivery will be made via Parcelforce or Royal Mail. You will receive notifications for delivery times on larger items.

Returns:

I hope you are happy with your purchase. If however you are not, please get in touch immediately.

I accept returns within 14 days of delivery.

Please note postage can only be refunded if the wrong item was sent to you.

To be eligible for a return, your item must be unused and not damaged. It must  be posted back in the original packaging and packaged carefully for return postage.

Please be aware that any returns that arrive damaged will not be entitled to a refund.

In the unlikely event that your item arrives damaged please get in touch immediately. If the box looks damaged on arrival please do not accept from the courier.